:root{--bg: #f7f7f5;--surface: #ffffff;--line: #deded8;--text: #151515;--muted: #6b6b67;--danger: #b42318;--radius: 18px;--shadow: 0 10px 30px rgba(17, 24, 39, .06);--max-width: 1120px}*{box-sizing:border-box}html,body{margin:0;padding:0;background:var(--bg);color:var(--text);font-family:SF Pro Display,SF Pro Text,Helvetica Neue,sans-serif}body{min-height:100vh}button,input,textarea,select{font:inherit}.shell{max-width:var(--max-width);margin:0 auto;padding:20px 16px 48px}.topbar{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:20px}.topbar-copy h1,h2,h3,p{margin:0}.topbar-copy h1{font-size:1.25rem;font-weight:600}.topbar-tools{display:flex;align-items:center;gap:10px;flex-wrap:wrap;justify-content:flex-end}.topbar-context,.eyebrow,.label,.muted,.helper-text,.feedback{color:var(--muted)}.eyebrow,.label{font-size:.78rem;letter-spacing:.08em;text-transform:uppercase}.locale-switch{display:inline-flex;padding:4px;border:1px solid var(--line);border-radius:999px;background:var(--surface)}.locale-switch .qr-error-screen{position:fixed;top:0;right:0;bottom:0;left:0;background:var(--bg);display:flex;align-items:center;justify-content:center;padding:24px;z-index:9999;text-align:center}.locale-switch .qr-error-panel{max-width:520px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:28px 24px;box-shadow:var(--shadow)}.locale-button{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:0;background:transparent;padding:8px 12px;border-radius:999px;color:var(--muted);cursor:pointer}.locale-button.is-active{background:var(--text);color:#fff}.layout{display:grid;gap:16px}.user-layout{max-width:640px;margin:0 auto}.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px}.notice{display:grid;gap:4px;padding:16px 18px;border-radius:var(--radius);border:1px solid var(--line);background:#f3f2ee}.notice strong{font-size:1rem;font-weight:600}.notice-urgent{background:#f9ece8;border-color:#edc5b8}.notice-warning{background:#fbf1e5;border-color:#efd5b5}.notice-info{background:#eef3f7;border-color:#ccd8e3}.panel h2,.panel h3{font-weight:600;letter-spacing:-.02em}.section-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;margin-bottom:14px}.stats-panel{display:grid;gap:12px;grid-template-columns:repeat(auto-fit,minmax(120px,1fr))}.user-hero-panel{display:grid;gap:16px}.hero-grid{display:grid;gap:12px;grid-template-columns:repeat(2,minmax(0,1fr))}.hero-block{display:grid;gap:10px;padding:16px;border:1px solid #ecebe5;border-radius:16px;background:#fbfbf8}.user-ticket-card{margin-top:18px}.ticket-hero-panel .user-ticket-card{margin-top:0}.user-ticket-hero{display:grid;gap:8px;padding:16px;margin-bottom:6px;border:1px solid #ecebe5;border-radius:16px;background:#fbfbf8;text-align:center;justify-items:center}.user-ticket-hero .hero-meta{font-size:.9rem}.hero-reminder{font-size:.95rem;font-weight:600;color:var(--text)}.hero-number{font-size:clamp(3rem,12vw,4.8rem);line-height:.92;letter-spacing:-.06em;font-weight:700}.hero-number-secondary{font-size:clamp(2.6rem,10vw,4rem)}.hero-subtext{min-height:1.25rem;font-size:.95rem}.stat{display:grid;gap:6px}.stat strong{font-size:1.1rem;font-weight:600}.pill{display:inline-flex;align-items:center;justify-content:center;min-height:32px;width:fit-content;padding:4px 10px;border-radius:999px;background:#ededea;color:var(--text);font-size:.9rem;font-weight:600}.pill.open{background:#e8f2e8}.pill.closed{background:#f0ebe6}.detail-list{display:grid;gap:10px}.detail-row{display:flex;justify-content:space-between;gap:16px;padding:10px 0;border-bottom:1px solid #efefeb}.detail-row:last-child{border-bottom:0}.detail-row span{color:var(--muted)}.form-stack{display:grid;gap:12px}label{display:grid;gap:8px}input,textarea,select{width:100%;border:1px solid var(--line);border-radius:14px;background:#fff;color:var(--text);padding:12px 14px}textarea{resize:vertical}.button{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:0;border-radius:14px;background:var(--text);color:#fff;padding:12px 16px;cursor:pointer}.button:disabled{opacity:.45;cursor:not-allowed}.button-secondary{background:#efefeb;color:var(--text)}.action-grid{display:flex;flex-wrap:wrap;gap:8px}.feedback{min-height:1.25rem}.form-input-panel{margin-top:32px;padding-top:20px;border-top:2px solid var(--line)}